Terms and Conditions

Fees

Dyslexia diagnostic/Full Cognitive Assessment Total Fee: £595.

Deposit: £150 (non-refundable), this secures the assessment dates and covers the pre-assessment work.

Balance: £445 due 24 hours before the first assessment date, payable by bank transfer.

Dyslexia Screening Fee: £100

Specialist Dyslexia Tutoring: £35

Assessments cannot go ahead without full payment.

Cancellations & Rescheduling Terms

I agree that NJE Assessment and Learning reserve the right to charge a cancellation/reschedule fee equivalent to 100% cost of the assessment for assessments that are cancelled within 2 working days of the agreed assessment date or non-attendance of the agreed date. This fee also applies where the individual being assessed is not able to access the assessment for the following reasons:

• Late arrival to the assessment meaning the assessor does not have enough time to carry out the assessment

• Inadequate connectivity or IT difficulties for an online assessment or lack of appropriate equipment

• Being in a space that is not deemed appropriate i.e. a busy shared space or a bedroom

• The individual is unable to access the assessment at all for reasons such as challenging behaviour, anxiety, communications impediment

• The individual has had a recent assessment, which prevents the current assessment from going ahead and the client has not outlined this on their background questionnaire.

There will be a cancellation/reschedule fee equivalent to 50% of the cost of the assessment for assessments which are cancelled within 21 days before the assessment date or where the client requests that the assessment be rescheduled.

Should you cancel the assessment 14 days after confirmation of the assessment date but not less than 21 days before the assessment. There will be an additional £50 administration fee.

Cancellation Charges:

· More than 7 days: deposit retained.

· Within 3–7 days of the agreed assessment date: 50% fee.

· Less than 48 hours of the assessment date: 100% fee.

All cancellations or reschedule requests must be made in writing via email to:

nje.assessment@gmail.com

Cancellation by NJE Assessment and Learning:

In the event of any other emergency resulting in the cancellation of a session, the assessor will endeavour to give clients a minimum of 24 hours’ notice and to reschedule the assessment. Please note that it is the client’s responsibility to provide the assessor with a contact number at which they will normally be available.

Report

Following the assessment, please allow up to 15 working days for the report to be sent to you.

Requirements

A valid eye test conducted within the past 12 months is a pre-requisite for the assessment.

We also require the pre-assessment questionnaires to be sent to us at least a week before the assessment. We reserve the right to postpone the assessment until we have received these, as it is a really important part of the process.